Your privacy matters to VB999. This Privacy Policy explains exactly what personal information we collect when you use our platform, why we need it, how we store it securely and what your rights are over your own data. We've written this in plain English so it's actually readable — not just a wall of legal text that no one gets through.
The six core principles that govern how VB999 handles every Pakistani member's personal data
VB999 does not collect personal data for the sake of it. Every piece of information we request from you — at registration, during verification or through your use of the platform — serves a specific, defined purpose that we explain in this policy.
VB999 does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Your data stays within VB999 and its strictly necessary service partners — no exceptions, no side deals.
All data transmitted between your device and VB999's servers is protected by 256-bit SSL encryption — the same standard used by international banking platforms. Your personal and financial details are never sent in plain text.
You have the right to access, correct or request deletion of your personal data at any time by contacting VB999 support. We respond to all data requests within five business days and never make the process unnecessarily difficult.
All personal data stored by VB999 is held on secured servers with strict access controls. Only team members who genuinely need to access your data to deliver a service — support, compliance, payments — are permitted to do so.
Privacy matters are communicated in English and, where requested, in Urdu by VB999's support team. Pakistani members should never feel lost when it comes to understanding their rights or VB999's data practices.
A quick look at the protection layers covering every VB999 member's personal information
Data protection metrics based on internal audits and third-party security reviews conducted Q4 2024.
This Privacy Policy is published by VB999 ("VB999", "we", "us", "our"), the operator of the online gaming and betting platform accessible at vb999.click. VB999 is Pakistan's leading online gaming platform offering cricket betting, PSL betting, poker, baccarat, Ludo games and esports betting to Pakistani members.
For the purposes of this Privacy Policy, VB999 is the data controller — meaning we are the entity that decides what personal data is collected, why it is collected and how it is used. If you have any question about our data practices, the contact details at Section 13 of this policy are the right starting point.
This Privacy Policy applies to all personal data collected through the VB999 website at vb999.click, through VB999's mobile-optimised platform, through VB999's customer support channels and through any other interaction you have with VB999 as a registered or prospective member.
VB999 collects personal data from you in several ways — directly when you register or use the platform, automatically as you interact with the site, and from third parties where required for identity or payment verification. Here is a clear breakdown of what we collect and when:
| Category | Data Collected | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Registration & KYC verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | Easypaisa/JazzCash wallet number, bank IBAN, card details (tokenised) | First deposit & withdrawal setup |
| Account Data | Username, hashed password, account preferences, transaction history, game/bet history | Ongoing platform use |
| Device & Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatic — every session |
| Communications Data | Support chat transcripts, email correspondence with VB999 | When you contact support |
| Marketing Preferences | Whether you have opted in or out of promotional communications | Registration & account settings |
VB999 does not collect sensitive personal data such as biometric data, health information or political opinions. We do not require you to provide your physical address unless it is needed for a specific compliance verification request.
Note on CNIC: Your CNIC number is collected only where required for identity verification under VB999's Know Your Customer (KYC) programme — typically triggered before processing a first significant withdrawal. CNIC data is stored encrypted and is not used for any purpose other than identity verification.
VB999 uses your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first seeking your consent:
VB999 processes your personal data on one or more of the following legal bases depending on the specific processing activity:
VB999 does not sell your personal data to any third party. We do not share your data with advertisers, data brokers or marketing companies. The only circumstances in which VB999 shares your personal data with third parties are as follows:
All third parties that process personal data on behalf of VB999 are bound by data processing agreements that require them to maintain the same level of data protection as VB999 itself. VB999 regularly reviews these agreements to ensure continued compliance.
VB999 takes the security of financial data particularly seriously, given that payments at VB999 are processed through Pakistani mobile wallets and banking systems that Pakistani members use for everyday financial transactions.
Here is specifically how VB999 handles your financial data:
VB999 will never ask you to provide your Easypaisa or JazzCash PIN, your online banking password, or your full card CVV through any channel — including live chat, email or phone. If you receive such a request claiming to be from VB999, it is not genuine — please contact support immediately.
VB999 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help VB999 deliver a functional, personalised experience. Here is what VB999 uses and why:
These are necessary for VB999 to function. Without them you cannot log in, maintain a session or place bets. They do not track you for marketing purposes.
These help VB999 understand how the platform is being used in aggregate — which pages load slowly, where users drop off, how long sessions last. Data is anonymised and never linked to individual accounts.
Used only where you have consented to receiving promotional communications from VB999. These help VB999 understand which promotions are relevant to you and avoid sending you offers you have no interest in.
You can manage your cookie preferences at any time through your browser settings or by contacting VB999 support. Blocking essential cookies will prevent certain platform functions from working correctly — including login and bet placement.
VB999 retains your personal data only for as long as it is needed for the purposes described in this policy or as required by applicable law. The following retention periods apply:
When personal data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
VB999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration and loss:
Your role in security: VB999's security measures are only effective when complemented by your own account security practices. Use a strong unique password, enable 2FA, never share your login credentials and contact VB999 immediately if you suspect your account has been compromised.
As a VB999 member, you have the following rights over your personal data. VB999 takes these rights seriously and will respond to all valid requests within five business days:
You can request a copy of all personal data VB999 holds about you. We will provide this in a clear, readable format within five business days of receiving your request.
If any personal data VB999 holds about you is inaccurate or incomplete, you have the right to request correction. Many details — such as your contact number and email — can be updated directly from your account settings.
You can request deletion of your personal data where it is no longer needed for the purpose it was collected, where you withdraw consent (for consent-based processing) or where processing was unlawful. Erasure requests relating to data held for legal compliance purposes may be declined where retention is required by law.
You can request that VB999 restricts processing of your data while a dispute about its accuracy or the lawfulness of processing is being resolved.
Where VB999 processes your data on the basis of consent or contract performance, you can request a machine-readable export of your data to transfer to another service provider.
You can object to processing of your data for direct marketing at any time — and VB999 will stop immediately. You can also object to processing based on legitimate interests, though VB999 may continue processing where it can demonstrate compelling grounds that override your interests.
To exercise any of these rights, contact VB999 at support@vb999.click with the subject line "Data Rights Request". Please include your registered mobile number and account username so we can locate your records efficiently.
VB999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered at VB999, please contact us immediately at support@vb999.click. We will verify the report and delete any data relating to an underage user as swiftly as possible.
VB999's registration process includes an age declaration and date of birth entry. Where verification triggers a KYC request, CNIC checks provide a secondary age confirmation layer. We take underage access extremely seriously and continuously refine our detection processes.
VB999 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer or applicable legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes that affect your rights or how we handle your personal data in a material way, VB999 will provide at least 14 days' advance notice by email to all registered members before the changes take effect. Your continued use of VB999 after the effective date constitutes acceptance of the updated policy.
We recommend bookmarking this page and checking it periodically. The Privacy Policy page is always accessible from the footer of the VB999 website and from your account settings page.
If you have any question about this Privacy Policy, how VB999 handles your personal data, or you wish to exercise any of your data rights, please get in touch through one of the following channels:
VB999 acknowledges all privacy-related queries within 24 hours and provides a full response within five business days. For data rights requests requiring retrieval and compilation of personal data, the response window is five business days from the date of identity verification.
Related Policies: This Privacy Policy should be read alongside VB999's Terms and Conditions and Responsible Gaming policy, both of which include provisions that affect how your data is handled in specific contexts.
VB999 is strictly for adults aged 18 and over. If you feel that gambling is affecting your wellbeing, please visit our Responsible Gaming page. For the rules governing your use of VB999, see our Terms and Conditions. This Privacy Policy was last updated on 1 January 2025.